Terms of Service

1. Who we are

This website (sentrix.md) is operated by SENTRIX ASISTENT SOFT S.R.L., a limited liability company registered in the Republic of Moldova, with its registered office in Chișinău, Moldova.

Identification:
IDNO: 1026023030409
Registered office: str. Alba-Iulia 21, of. 1, MD-2051 Chișinău, Republic of Moldova
Contact: hello@sentrix.md

2. Scope of these terms

These terms govern (a) your use of this website and (b) the general terms on which we agree to provide professional software services. Specific engagements are always confirmed in a separate written agreement (proposal, statement of work, framework contract, or signed quote). In case of conflict, the signed engagement document prevails over these terms.

3. Services

We provide custom software services on a B2B and B2C basis, including:

• Custom web applications, websites, online portals, dashboards and internal business tools
• Process automation and integration with APIs, SaaS platforms, CRMs, ERPs, payment providers, marketing and email tools, databases and other digital systems
• E-commerce development: online stores, product pages, checkout flows, payments and shipping integrations, content management and technical optimization
• Chatbots and digital assistants for support, sales, lead capture and automated communication, with integration into websites, apps and external platforms
• Reusable software products and modules, administration interfaces, automation tools and other modern software solutions
• Related services: technical consulting, requirements analysis, software architecture, functional design, front-end and back-end development, testing, deployment, maintenance, technical support and continuous improvement

We typically work with modern technologies including JavaScript, TypeScript, Python, PHP, HTML, CSS and SQL, frameworks and tools such as React, Next.js, Node.js and Laravel, REST and GraphQL APIs, PostgreSQL/MySQL databases and cloud / SaaS services. Stack choices for a specific engagement are agreed with the client during scoping.

4. Engagement process

• Discovery — we discuss your goals, constraints and success criteria.
• Proposal — we issue a written proposal or statement of work describing scope, deliverables, timeline, pricing and assumptions.
• Acceptance — the engagement starts once the proposal is accepted in writing (including by email) or a contract is signed.
• Delivery — we build, test, deploy, hand over and (if agreed) maintain the work.
• Changes — scope changes are documented as change requests, with adjusted timeline and price where applicable.

5. Pricing and payment

Engagements are quoted as fixed-price, time-and-materials, retainer or a blend, as specified in the proposal. Unless agreed otherwise, invoices are issued in EUR or MDL, payable by bank transfer within 15 calendar days. Late payments may accrue interest at the statutory rate. Out-of-pocket costs (third-party licenses, paid APIs, hosting, travel) are billed at cost unless included in the quote.

6. Intellectual property

• Custom deliverables created specifically for a client under a paid engagement are transferred to the client upon full payment, subject to any third-party licenses (open-source, paid libraries, APIs) that remain governed by their own terms.
• We retain ownership of our pre-existing materials, generic components, internal tooling, frameworks and know-how. The client receives a non-exclusive, perpetual license to use these as incorporated in the deliverable.
• Open-source components are governed by their respective licenses. We document the components used on request.
• We may reference the client (name, logo, public description of the work) in our portfolio and marketing, unless agreed otherwise in writing.

7. Confidentiality

We treat non-public information shared by the client as confidential, use it only for the purpose of the engagement, and apply reasonable technical and organizational measures to protect it. The obligation survives termination. We are happy to sign a separate NDA at the client's request.

8. Warranties and disclaimers

We perform services with professional skill and care, consistent with industry standards. For a period of 30 days after handover (or as agreed in the SOW), we will correct material defects in the delivered code at no extra cost, provided the code has not been modified by third parties.

Beyond this, services and deliverables are provided "as is" to the maximum extent permitted by law. We do not guarantee that the software will be uninterrupted, error-free, secure against every threat, or compatible with every future change in third-party services.

9. Limitation of liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with an engagement is limited to the amounts actually paid by the client to us under that engagement in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, lost profits, lost data or lost business damages.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot be lawfully excluded.

10. Client responsibilities

• Provide timely access to required information, accounts, credentials and decision-makers.
• Make sure that materials you supply (content, data, brand assets) do not infringe third-party rights.
• Maintain your own backups and security of production systems once handover is complete, unless we are paid to operate them.
• Comply with the laws and regulations applicable to your business and end users.

11. Acceptable use of this website

You may not use this website to attempt to disrupt service, reverse engineer it for malicious purposes, scrape it at abusive rates, or submit unlawful content via the contact channels. We may rate-limit or block abusive traffic.

12. Termination

Either party may terminate an engagement for material breach not remedied within 15 days of written notice, or for insolvency. On termination, the client pays for all work performed up to the effective termination date, and we hand over the work-in-progress and any materials due.

13. Governing law

These terms are governed by the laws of the Republic of Moldova. Disputes are subject to the exclusive jurisdiction of the competent courts of Chișinău, unless mandatory consumer-protection rules of the client's place of residence apply.

14. Changes

We may update these terms from time to time. The current version, together with the "last updated" date at the top, governs new engagements and continued use of this website. Signed engagement documents are not affected by later changes to these terms.

15. Contact

Questions about these terms? Write to hello@sentrix.md.